REFUND POLICY

  • This Policy applies only where users avail services on the Application. It does not apply to users of the Application in their role as experts/consultants who provide consultations facilitated by the Application.
  • Please note that this Policy is to be read together with the Application's terms of use.
  • The price, purchase amount and available payment methods/modes will be displayed at the point of purchase. We engage third party payment service providers for processing payments, and they may process the payments in a secure manner in accordance with their policies and terms and conditions. Please contact us if you would like to know the name and address of the third-party payment service provider. You (user) may contact your bank or card/payment instrument issuer to confirm chargeback availability. Users may check with their bank/payment instrument issuer for cancelling any regular payments they may have set up for the payment methods utilised by them.
  • No refund shall be processed on the order of any reports under any circumstances if the order has reached the "processing" (Assigned to an expert) stage. The risk and liability of placing order in a hasty and careless manner totally lies with the User and the Application is not responsible for any refund once the processing stage has started.
  • No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the customer care team within 1 (one) hour of making the payment, whereafter it is totally at the discretion of the Application whether to issue a refund.
  • The User agrees that the timelines mentioned in this Policy are approximate and all essential steps would be taken to adhere to the timelines as displayed.
  • Refunds will not be processed after a service (consultation, chat, or call) has been executed. However, refunds may be considered as stated in this Policy for network issues or technical difficulties, such as weak signals or inaudible consultations.
  • The User agrees to be careful while providing any information to the Application and must re-check the information filled before clicking on "Submit". The User can request for change in the in-correct information or data entered provided, the request for such change has been made with the customer care within 1 (one hour) of execution of the service rendered by the service provider.
  • The services offered are strictly not meant to replace any philosophical, emotional or medical treatment. The Application holds no responsibility or liability about the reality or reliability of the conversation that affects human physiology. The User is advised to exercise discretion in such a case and no refund shall be issued on such grounds.
  • No refund shall be processed for any call which gets connected.
  • In case the User is experiencing any server related issues like 'slow down' or 'failure' or 'session timeout', the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
    • In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Application via customer care to confirm payment.
    • In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
  • However, refunds for multiple payment, if any, even after the above precaution against the same order shall be refunded in full as mentioned above. The Application shall only retain the cost of one single order as intended to be placed by the User.
  • If there are orders that the Application is unable to accept and must cancel, the Application at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. Some situations may result in the order being cancelled and include, without limitation, non-availability of the service, inaccuracy, error in pricing information or other problems as identified. If the User's order is cancelled after charges being paid against the said service, the said amount paid for booking shall be refunded.
  • By requesting for refund, the user is agreeing to provide Muthyam's quality audit team permission to access the chat/call recording of the consultation for which refund has been requested, in order to determine whether the case is eligible for refund or not.
  • Muthyam quality audit team may at its discretion provide partial/full refunds to the users wherever consultant's quality parameters are not satisfied. You may request refunds in the following cases: Network issue due to which chat/call was affected in between or there was a weak signal, background noise, inaudible consultant etc during the video/normal call sessions.
  • Your requests for refunds will be considered by the Company in accordance with your rights under applicable laws.
  • Please Note: No refund will be given in case of lack of accuracy of any consultation or dissatisfaction with the conversation or advice received. Muthyam takes no responsibility for factual accuracy on any consultations.
  • All refunds will be credited to the original payment method used for purchase/payment.
  • Where a refund is approved by the Company, the approved amount shall be credited back to the original payment method used at the time of payment/purchase within 7-10 working days, subject to applicable banking and payment aggregator/gateway timelines.
  • Reach us at: support@muthyam.live for any refund request.
  • If you have any grievances regarding the refunds, you may contact our Grievance Officer (Muthyam Support Team) at support@muthyam.live.